Refund Policy

Thank you for shopping at Yi Wu Shi Xi Xiu Mao Yi Shang Hang. We want to ensure you have a satisfying experience with our coats and jackets, and we understand that sometimes returns and refunds are necessary. Please read our Refund Policy carefully to understand your rights and the procedures for returning items.

1. Eligibility for Refund

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 2-4 days of receiving your order. We will provide instructions on how to return the item for a full refund or replacement.
Wrong Item Received: If you receive the wrong item, please notify us within 30 days of receiving your order. We will arrange for the correct item to be sent to you or provide a full refund upon return of the incorrect item.
Change of Mind: We understand that sometimes preferences change. If you’re not satisfied with your purchase due to a change of mind, you may be eligible for a refund under certain conditions. Please see section 2 for more details.

2. Returns for Change of Mind

To be eligible for a refund due to a change of mind, the item must be unused, in its original packaging, and in the same condition as received.
You must initiate the return process within 30 days of receiving the item.
Please contact our customer service team to request a return authorization.
Customers are responsible for return shipping costs for change of mind returns.
Once the returned item is received and inspected, we will issue a refund for the purchase price, excluding any initial shipping charges.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Contact Information

For any questions regarding our Refund Policy, please contact us at:

Email: juifhdufed@163.com

5. Changes to Refund Policy

Yi Wu Shi Xi Xiu Mao Yi Shang Hang reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to the website.